Due to health concerns and age of our Dr., Our Staff, and Our Families: We ask that everyone still wear a mask regardless of vaccine status. Especially when speaking with Dr. Upholt. Please continue to follow these steps when checking in for your appointment.
All cats MUST be in a carrier- no exceptions. We don’t want to lose a patient outside. We ask that you inspect your carrier before your visit to make sure the carrier is in good repair.
Please try to be No More Than 5 minutes early for your appointment. We are trying to reduce the # of cars in the driveway. As well as have time in between for proper cleaning.
Arrivals that are more than 5 minutes late will probably have to be rescheduled. We have a pretty tight schedule at this point. If you are running late for any reason the best policy is to call us. Then we can let you know if you will have to reschedule or if we can tweak the schedule to accommodate.
We recommend writing down any concerns or questions you have prior to the appointment and bringing them in with your pet.
All refills and food orders must be called in ahead of time!! Please give 24 hours' notice. We will continue to fill requests as quickly as possible but with the busy schedule we have we cannot guarantee that you can pick up medications/food/etc. the same day. The best time to call is in the morning as afternoons are busy and we will not be able to fill requests. Saturday requests may not be available until Monday. Email requests, requests through our website link and PetPro are all other options.
Updated policy on Missed/ No Show Appointments: Please be advised that will be a $75.00 cancellation/no show fee imposed on all cancellations made less than 24 hrs of a scheduled appointment/ surgery (depending on circumstances). We know that this may seem like a very expensive penalty; however, please understand that-by not showing up and leaving an empty spot on the schedule- you are taking up an appointment time that another patient could have benefitted from. Thank you very much for your understanding.
Above all be kind, be patient.
Dr Upholt, Christine, and Collene
For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at 315-637-1134 or firstname.lastname@example.org, or catsonlyvet.com