Cats Only Veterinary Hospital

521 E Genesee Street
Fayetteville, NY 13066

(315)637-1134

www.catsonlyvet.com

Update 12/09/2020:

To Our Cats Only Family,

We want to say thank you for everyone’s continued patience, understanding and support this year.  As many of you have already discovered we have been extraordinarily busy since reopening for non-emergency appointments in June. Please know that we are doing everything we can to get everyone seen as soon as possible with the most urgent given priority. We expect these longer wait times for appointments to continue.

With the arrival of our winter weather we are changing our appointments slightly. We have created a small drop off/ waiting area inside. We are allowing ONE person to bring the cat into the building provided that a mask is worn at all times and they are not ill or have tested positive for COVID 19 (or been exposed recently). Please follow these steps

  1. When you arrive please PARK UP FRONT next to one of the orange cones.
  2. Call the office phone # 315-637-1134 to let us know you are here. Please leave a message if we do not answer. We will be with you as soon as possible.   *If you do not have a cell phone please let us know before your appointment.
  3. We will direct you as to when to bring your cat into the building. DO NOT ENTER THE BUILDING UNTIL DIRECTED. Only one person may come inside. After checking in inside you are welcome to wait in our small waiting area OR you may wait in your car. A mask MUST be worn properly at all times. We will of course continue to come out to the car for anyone unable to come inside or more comfortable staying in the car. Just let us know!
  4. If waiting in your car- we will call you to tell you when to come back in to speak with the doctor and collect your cat. Dr Upholt will speak to everyone after the cat has been examined either in person or on the phone.
  5. On occasion and/or as needed we may revert to Curbside visits again.

All cats MUST be in a carrier- no exceptions. We don’t want to lose a patient outside. We ask that you inspect your carrier before your visit to make sure the carrier is in good repair.

Please try to be No More Than 5 minutes early for your appointment. We are trying to reduce the # of cars in the driveway. As well as have time in between for proper cleaning.

Arrivals that are more than 5 minutes late will probably have to be rescheduled. We have a pretty tight schedule at this point.  If you are running late for any reason the best policy is to call us.  Then we can let you know if you will have to reschedule or if we can tweak the schedule to accommodate.

We recommend writing down any concerns or questions you have prior to the appointment and sending them in with your pet.

We do ask that everyone wear a mask while speaking to us at the car. We are doing our best to stay healthy and stay open.

 All refills and food orders must be called in ahead of time!! Please give 24 hours' notice. We will continue to fill requests as quickly as possible but with the busy schedule we have we cannot guarantee that you can pick up medications/food/etc. the same day. The best time to call is in the morning as afternoons are busy and we will not be able to fill requests. Saturday requests may not be available until Monday. Email requests, requests through our website link and PetPro are all other options.

Updated policy on Missed/ No Show Appointments:  Please be advised that will be a $75.00 cancellation/no show fee imposed on all cancellations made less than 24 hrs of a scheduled appointment/ surgery (depending on circumstances). We know that this may seem like a very expensive penalty; however, please understand that-by not showing up and leaving an empty spot on the schedule- you are taking up an appointment time that another patient could have benefitted from. Thank you very much for your understanding.

We are continuing to modify and adapt our appointments so that we can give you and your pet that best service possible. Look for an invitation to PetPro - an app that lets you access your pet’s vaccine records, request appointments and refills.  We are also experimenting with video chats and telemedicine options. Look for those in the future. We are developing a form to send everyone prior to appointments- asking the most common questions Doc has for you. This will allow us to spend more time with your cat and less time with paperwork!

 Above all be kind, be patient.  All of us, everywhere, are doing our best in this new normal we find ourselves in.  We stand together. 

 Sincerely,

Dr Upholt, Christine, and Collene


If your pet requires urgent care or has a medical emergency, the following critical care practice(s) will be assisting our patients:
Veterinary Medical Center of CNY 315-446-7933;  Baldwinsville Emergency Clinic, 315-638-3500 (open after 6pm weekdays); Cornell University Companion Animal Hospital, 
930 Campus Road,I thaca, NY 14853, 607-253-3060



For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at 315-637-1134 or catsonlyvet@yahoo.com, or catsonlyvet.com