Thanksgiving Holiday Hours:

Wednesday November 24th: 8a-12p

Thursday November 25th: CLOSED

Friday November 26^th: 9a-5p

Saturday November 27^th: CLOSED

 Due to the increase of COVID in our area: We ask that everyone wear a mask regardless of vaccine status.

 Please continue to follow these steps when checking in for your appointment

1. When you arrive please PARK UP FRONT next to one of the orange cones.
2. Call the office phone # 315-637-1134 to let us know you are here. Please leave a message if we do not answer. We will be with you as soon as possible.   *If you do not have a cell phone please let us know before your appointment.
3. We will direct you as to when to bring your cat into the building. DO NOT ENTER THE BUILDING UNTIL DIRECTED. Up to two people may come inside. When called in you are welcome to go into the exam room, wait in the waiting area OR you may wait in your car.  We will of course continue to come out to the car for anyone unable to come inside or more comfortable staying in the car. Just let us know!
4. If waiting in your car- we will call you to tell you when to come back in to speak with the doctor and collect your cat. Dr Upholt will speak to everyone after the cat has been examined either in person or on the phone.
5. On occasion and/or as needed we may revert to Curbside visits again.

All cats MUST be in a carrier- no exceptions. We don’t want to lose a patient outside. We ask that you inspect your carrier before your visit to make sure the carrier is in good repair.

Please try to be No More Than 5 minutes early for your appointment. We are trying to reduce the # of cars in the driveway. As well as have time in between for proper cleaning.

Arrivals that are more than 5 minutes late will probably have to be rescheduled. We have a pretty tight schedule at this point.  If you are running late for any reason the best policy is to call us.  Then we can let you know if you will have to reschedule or if we can tweak the schedule to accommodate.

We recommend writing down any concerns or questions you have prior to the appointment and bringing them in with your pet.

 All refills and food orders must be called in ahead of time!! Please give 24 hours' notice. We will continue to fill requests as quickly as possible but with the busy schedule we have we cannot guarantee that you can pick up medications/food/etc. the same day. The best time to call is in the morning as afternoons are busy and we will not be able to fill requests. Saturday requests may not be available until Monday. Email requests, requests through our website link and PetPro are all other options.

Updated policy on Missed/ No Show Appointments:  Please be advised that will be a $75.00 cancellation/no show fee imposed on all cancellations made less than 24 hrs of a scheduled appointment/ surgery (depending on circumstances). We know that this may seem like a very expensive penalty; however, please understand that-by not showing up and leaving an empty spot on the schedule- you are taking up an appointment time that another patient could have benefitted from. Thank you very much for your understanding.

 Above all be kind, be patient.    

 Sincerely,

Dr Upholt, Christine, and Collene

If your pet requires urgent care or has a medical emergency, the following critical care practice(s) will be assisting our patients:
Veterinary Medical Center of CNY 315-446-7933;  Cornell University Companion Animal Hospital, 930 Campus Road,I thaca, NY 14853, 607-253-3060

For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at 315-637-1134 or catsonlyvet@yahoo.com, or catsonlyvet.com